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We aim to dispatch all orders within 1 working day of receipt of payment subject to stock availability. We use Royal Mail to send packages and confirm all dispatched orders by email.
UK Standard 3-5 Day Free Delivery
We dispatch all UK orders free of charge regardless of the price and size of your order. You should expect to receive your order within 3-5 working days.
UK Expedited 1-2 Days Delivery £4.99
We aim to dispatch your order the same or next working day and you should expect to receive it within 1-2 working days from the day you placed the order. This service is trackable online and requires a signature upon delivery. This option is available on all UK orders at the checkout stage.
UK Next Working Day Delivery
This is a guaranteed next day delivery service for UK orders and can be selected at checkout. This service is trackable online and requires a signature upon delivery.
Europe & Rest of the World
Standard Delivery Service
We aim to dispatch all orders within 1 working day of receipt of payment subject to stock availability. We use Royal Mail International Tracked & Signed For service to send packages and we confirm all dispatched orders by email. This service is track-able online from the UK to your destination and requires a signature upon delivery.
Overseas buyers are responsible for any tax & import duty charged when goods are imported to your country.
Shop with confidence with our worry free returns policy!
We want you our customer to have complete satisfaction every time that you shop with us. However, we do understand that there are times when you will need to return an item or items to us. You are able to make a return within 14 days of your purchase. You can do so by notifying us first by emailing us at email@example.com and then sending back your item(s) with the original purchase details to the below address:
Transatlantic Returns Depot
We cannot accept packages where the postage is unpaid. We recommend that you obtain proof of sending as we cannot be held responsible for return packages which go missing.
Return to us by using Collect+
Collect+ uses a network of convenient local shops as drop off points making it easy for you to return goods to us. The service is booked online, paid for by card or PayPal. You will receive a proof of sending receipt with tracking details when you drop off your package. www.collectplus.co.uk
If you are exchanging an item then please email firstname.lastname@example.org to inform us that you are returning an item for exchange and give full details of your exchange requirements.
Any goods returned back to us must be in saleable condition with labels and packaging intact. We cannot exchange if the item has been worn or washed.
Returns & Refunds
Once the item(s) has been returned to us, the refund will be processed within 7 days.
We will refund the cost of the purchase in full less postage charge where applicable. This is providing the goods are returned to us in their original condition with all the labels and tags attached and in all the original packaging. We cannot refund if the item has been worn or washed.
YOUR RIGHTS TO RETURN GOODS ARE PROTECTED UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000.