Delivery and Ordering Information We aim to provide you, our customers, with complete satisfaction.
Our Correspondence Address Transatlantic Online Ltd
PO Box 277
Email = email@example.com
OUR PREFERED METHOD OF CONTACT IS VIA EMAIL
Telephone = 0870 44 22 22 0 (open between 10am & 2pm Mon-Thurs only)
Lines can be busy please leave a voice message.
FOR A QUICK RESPONSE EMAIL firstname.lastname@example.org
We try to answer all emails within 24 hours of receipt Mon to Fri. Emails received over the weekend will get answered on Monday.
PLEASE NOTE: We regret that we do not allow personal callers to our warehouse to collect goods.
Our returns address is different to this correspondence address.
FOR RETURNS PLEASE REFER TO THE RETURNS INFORMATION.
|UK (Mainland)||Next Working Day Delivery *||£7.99|
|Channel Islands / Outer Scotland||Standard (Up to 4 items)||£9.99|
|Southern Ireland||Standard (Up to 4 items)||£14.99|
|Central Europe||Standard (Up to 4 items)||£20.00|
|Rest of Europe||Standard (Up to 4 items)||£25.00|
|Rest of the World||Standard (Up to 4 KG)||£28.00|
* Only available on selected products, MUST order by 12pm (midday) to guarantee next working day delivery. See Delivery Schedule below for examples of delivery days.
PLEASE NOTE THAT FOR OVERSEAS SHIPMENTS TO THE REST OF THE WORLD OUTSIDE OF THE EU,
WE CANNOT BE HELD RESPONSIBLE FOR ANY LOCAL CHARGES APPLIED TO THE DELIVERY OF THE SHIPMENT SUCH AS CUSTOMS CHARGES.
Next Working Day Delivery (UK Mainland Only)We offer Next Working Day Delivery on selected products for delivery within the UK Mainland only.
To take advantage of this Next Working Day Delivery service you MUST place your order before 12pm (midday) on a working day.
Orders placed after this time can not be guaranteed to be delivered the next working day.
Note that you cannot have any items in your shopping basket that do not have Next Working Day Delivery available to be able to make use of this service. You will need to order those items as a separate order.
Standard UK DeliveryFor all UK standard delivery purchases you should expect to receive your order within 10 working days. We do however try to dispatch orders as soon as possible.
UK Next Working Day Delivery
|Order on Monday by Noon||Receive on Tuesday|
|Order on Tuesday by Noon||Receive on Wednesday|
|Order on Wednesday by Noon||Receive on Thursday|
|Order on Thursday by Noon||Receive on Friday|
|Order on Friday by Noon||Receive on Monday *|
* If Next Working Day Delivery is selected on an order placed before noon on a Friday, then your order will be delivered on Monday.
Outer Scotland, Channel Isles, Offshore Isles, Northern Ireland & EireYou should expect to receive your order within 15 working days.
Mainland, Northern, Eastern and Southern EuropeYou should expect to receive your order within 20 working days.
We aim to despatch all orders as soon as possible subject to stock availability. Please note that there could be possible extended delivery times due to stock availbility and some products come direct from suppliers, Alpha Industries and Surplus Raw Vintage. If there is a problem with your order then we will contact you by email or telephone.
PLEASE NOTE: Our Terms & Conditions for the guideline delivery schedule.
Please be aware that our carriers do not deliver at weekends.
Depending on your location, delivery is made either by courier or Royal Mail but all deliveries require a signature by the recipient or representative of the recipient.
Returns & Refund Policy
Your rights to return goods are protected under the Consumer Protection (Distance Selling) Regulations 2000. You are entitled to cancel your order and return the goods within 7 working days for a full refund. Please email email@example.com quoting the order number supplied to you to inform us that you are returning your order and the reason for the return. Your refund will be paid within 30 days. Usually refunds are made as a manual transaction so you may be contacted for your details again. You will receive confirmation either by post or email when the refund has been processed.
If you are exchanging an item then please email as above to firstname.lastname@example.org to inform us that you are returning an item for exchange and give full details of your requirements. Please also ensure that you include the appropriate postage and packing fee for your area for the return of your exchanged item. We will endeavour to send out your exchanged item within 7 days subject to stock availability. If there is to be a delay then we will contact you by email.
ANY ITEMS RETURNED IN A NON RE-SALEABLE CONDITION CAN NOT BE REFUNDED OR EXCHANGED.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please send returned items back in their original packaging with a copy of the original invoice and covering note explaining the reason for the return. For example: I am returning this to exchange for a size medium in Olive please, or, I am returning this for a refund please. We recommend sending via Royal Mail First Class Recorded post and ensure you obtain a receipt.
This cancellation policy does not affect your statutory rights.
Please be advised that you the customer have a responsibility and duty of care whilst the goods are in your possession. Any goods returned should be in saleable condition.
We will refund the money in full, but less postage, this is providing goods are returned in their original condition with the receipt, the item is unworn and in new condition, with all the labels and tags attached and in all the original packaging.
Any items returned to us marked, stained, worn or smelling of smoke, covered in animal hair or anything else will not be refunded.
Please take care how the item is packaged, we will not refund items that have become damaged in any way by the packaging or whilst in transit.
It is the customer's responsibility to make sure the garments reach us safely, and in original condition, we do not accept packages where the postage is unpaid.
We recommend you use an insured method of posting such as recorded delivery, we are not responsible for return parcels, which are lost in the post.
We do not refund postage charges.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Exchanging an item. Please refer to the terms of the returns policy above. If you need to return an item and require an exchange, please ensure you include the appropriate postage and packing fee for your area for the return of your exchanged item. We will endeavour to send out your exchanged item within 7 days subject to stock availability. If there is to be a delay then we will contact you by email.
We cannot exchange goods unless we receive the adequate postage and packing fee.
Cheques should be made payable to TRANSATLANTIC ONLINE LTD .
Returns Address Deliveries accepted Mon to Sat between 8am to 1pm ONLY
Transatlantic Returns 277 Delivery Office
134 Cromwell Road
Colours Whilst every effort has been made to capture the true likeness of the product colours, variations may occur whilst viewing on different screen settings.
We therefore cannot guarantee exact colours as seen.
Prices All products and prices are reviewed on a monthly basis.
All prices are therefore current and include V.A.T. where applicable.
Transatlantic Online Limited, 149-151 Mortimer Street, Kent, CT6 5HA
Company Number 7147810