Delivery and Ordering Information

We aim to provide you, our customers, with complete satisfaction.
If you are not completely happy with your order for any reason, please return it to us in a new and unused condition within 14 days and we will either exchange the item or provide you with a refund.

Our Correspondence Address

Transatlantic Online Ltd
PO Box 277
Kent
CT5 2WH

Email = sales@transatlantic.co.uk

OUR PREFERED METHOD OF CONTACT IS VIA EMAIL

Telephone = 0870 44 22 22 0 (open between 10am to 12pm Mon-Thurs only)
Lines can be busy please leave a voice message.

FOR A QUICK RESPONSE EMAIL sales@transatlantic.co.uk

PLEASE NOTE: We regret that we do not allow personal callers to our warehouse to collect goods.

Our returns address is different to this correspondence address.
FOR RETURNS PLEASE REFER TO THE RETURNS INFORMATION.

Shipping

We have one fixed price for carriage depending on where you are located.

Standard UK which covers most of the UK Mainland costs £4.99 per entire order.

Outer Scotland, Channel & Offshore Isles and Northern Ireland costs £9.99 per entire order.

Southern Ireland costs £14.99 pounds sterling per entire order.

PLEASE NOTE that the postage and packing fee is non-refundable.

For Europe and the Rest of the World, please email for the appropriate postage and packing rate prior to ordering.

Delivery Schedule

*For all UK orders you should expect to receive your order within 10 working days.

*For Outer Scotland, Channel Isles, Offshore Isles, Northern Ireland and Eire orders you should expect to receive your order 15 working days.

*Mainland, Northern, Eastern and Southern Europe orders you should expect to receive your order within 20 working days.

Orders are despatched as soon as possible subject to stock availability.
If there is a problem with your order then we will contact you by email.
PLEASE NOTE: Our Terms & Conditions for the guideline delivery schedule..
Please be aware that our carriers do not deliver at weekends.
All deliveries will need to be signed for by the recipient.

Returns

Returned goods must arrive back to us within 14 days from the delivery date.
All returned goods must be unused and in their original condition and must
include the Transatlantic receipt or a copy of it. Please note you will be responsible for the cost of returning the goods.

If you need to return an item and require an exchange, please include the appropriate postage and packing fee for your area for the return of your exchanged item. We will endeavour to send out your exchanged item within 7 days subject to stock availability. If there is to be a delay then we will contact you by email.

We cannot exchange goods unless we receive the adequate postage and packing fee. Cheques should be made payable to TRANSATLANTIC ONLINE LTD .

RETURNS ADDRESS - Deliveries accepted Mon to Sat between 8am to 1pm ONLY

Transatlantic Returns 277 Delivery Office
134 Cromwell Road
Whitstable
Kent
CT5 2AA

Email: sales@transatlantic.co.uk

Refunds

All refunds are issued once the goods have been received back into our warehouse and checked.
We will then send you confirmation of the refund via email.

Colours

Whilst every effort has been made to capture the true likeness of the product colours, variations may occur whilst viewing on different screen settings.
We therefore cannot guarantee exact colours as seen.

Prices

All products and prices are reviewed on a monthly basis.
All prices are therefore current and include V.A.T. where applicable.